Work In progress
Let's take a peek…
OVERVIEW
I worked as a Creative UX designer of I+D in Advanced analytics management of Cencosud. Designing a useful digital product, with a user-centered approach. That focuses on solving an HR problem, for optimizing the time and service of cashier lines.
Problem Statement
The company needed to rethink how schedules were designed for people in the store that work in cashier lines. Currently, these schedules were designed manually by the cashier manager because the actual software misses relevant data to provide reliable schedules.
The cashier team works from Monday to Sunday during retail hours having a flexible timetable, which is highly restricted by several laws. These schedules need to be as efficient as possible, considering opening POS required to safeguard customer service, business cost, legal constraints, and worker's life balance.
Opportunity to explore
I have the unique opportunity to explore an HR management problem. Which requires a considerable understanding of legal constrains, soft skills, and business goals. This becomes very challenging when simplifying, through flow design and interactions, such a complex task.
Our Goal
Deliver a digital solution, that can provide cashier managers schedules based on data analytics, through an intuitive interface. This will enable them to easily manage their team's timetables in a short period while ensuring them 100% of the fulfillment of legal requirements.
In my role as a Creative UX designer, I focused on the end to end design through all the UX phases. Focusing on promoting a user-centered approach, while keeping an eye on overall function.
My responsibilities were to…
Actively involved in defining product strategy. Thinking of making rational design decisions.
Researching, conducting tests, gathering and analyzing data, and speaking to users and Stakeholders to discover “pain points”.
Defining workflows of our users, and IA.
Create prototypes, wireframes, sketches, journey maps and other digital tools to test and iterate to improve product experiences.
Working with developers to understand constraints and ensure that the details are done right.
Designing the experience looks. Defining Color, typography, layout, buttons, and icons, to define esthetics that aligns with brand communication.
Collaborating with partners in agile environments, (scrum framework) to build effective working relationships and bring the wider team into the design process.
Human labor App
The new digital platform now provides the users:
An intuitive UCD platform, The image below shows a quick overview of the main screens, released for the MVP 1 on September 2019. (Data dummy)
Approach
Working methodology
Agile framework Scrum
Team: Scrum Master, Business owner, Product Owner, Tech lead, Backend dev, Frontend dev, Data scientist, Creative UX designer.
Time: 6 months.
Steps we follow
Understanding the problems,
Ideation Workshop
Design iNFORMATION ARCHITECTURE
sketch, wireframe and prototype
And then..... steps for the design process and development.
qualitative usability testing AND prototype
Design the UI
work with engineer teams during development.
Because this is an internal project, for the design process I would focus on sharing the workflow and the main things I learn. Instead of diving into specific sensible data.
Design Process
Coming soon
New main navegation
Report dashboard
Conclusion
Results
We designed and developed a digital solution for HR management. That delivers reliable schedules based on a data model that ensures customer service, through a simple and intuitive interface. This enables cashier managers to visualize and easily check the fulfillment of every legal constraint in half of the time.
Most important things I learned
Details always matter. Especially when designing for humans, sometimes animation or micro-interactions make things much more clear and more fun.
Technology should consider transferring soft skills to the software since Hr management has multiple dimensions to consider.
By being able to design flexible features, people can assume responsibilities. No everything works exactly as it planned, so software needs to consider these changes of plans and border cases.
Simple and intuitive interfaces are achieved because the design is constantly tested and iterated. Users must be involved to effectively lean every user flow and interaction.
I'm proud of simplifying people's work, but also learn how to bring joy through details .